Last Updated: June 15, 2023

1. Introduction

At Emirates Card, we strive to ensure your complete satisfaction with our services. This Refund Policy outlines the terms and conditions regarding refunds and cancellations for our membership plans and services. By purchasing a membership or using our services, you agree to the terms of this Refund Policy.

As a program inspired by community benefit initiatives like Fazaa, we aim to maintain the highest standards of customer service and fair business practices.

2. Membership Fees

2.1 Cooling-Off Period

We offer a 7-day cooling-off period from the date of purchase. If you are not satisfied with your membership during this period, you may request a full refund of your membership fee, provided that:

• You have not used any discounts or benefits associated with your membership
• You return any physical membership cards issued to you in their original condition
• You submit your refund request in writing to our customer service team

2.2 After the Cooling-Off Period

After the 7-day cooling-off period, membership fees are generally non-refundable. However, we may consider partial refunds in the following exceptional circumstances:

• Relocation outside the UAE that prevents you from using our services
• Medical conditions that prevent you from using our services
• Significant failure on our part to deliver the promised benefits

Refund requests based on these circumstances will be evaluated on a case-by-case basis and may require supporting documentation.

2.3 Pro-Rated Refunds

If we approve a refund after the cooling-off period, it will typically be calculated on a pro-rated basis, taking into account:

• The remaining duration of your membership period
• Any discounts or benefits you have already used
• An administrative fee of AED 50

3. Cancellation of Membership

3.1 Cancellation by You

You may cancel your membership at any time by contacting our customer service team. For monthly subscription plans, cancellation will take effect at the end of the current billing cycle, and no refunds will be provided for the current month.

For annual membership plans, cancellation will result in the termination of your benefits, and any applicable refund will be processed according to Section 2.3 of this policy.

3.2 Cancellation by Us

We reserve the right to cancel or suspend your membership if:

• You violate our Terms and Conditions
• We detect fraudulent activity or misuse of your membership
• Your payment method is declined and you fail to provide an alternative payment method within 14 days

In case of cancellation due to violation of our Terms or fraudulent activity, no refund will be provided. For other cases, a pro-rated refund may be issued at our discretion.

4. Service Disruptions

If our services are temporarily unavailable due to technical issues, maintenance, or other reasons beyond our control, we will make reasonable efforts to restore service as quickly as possible. Such temporary disruptions do not entitle you to a refund.

However, if our services are unavailable for an extended period (more than 14 consecutive days), you may be eligible for a partial refund or membership extension, proportional to the duration of the disruption.

5. Changes to Benefits or Partner Establishments

The list of participating establishments and available discounts may change over time. Such changes are a normal part of our business operations and do not entitle you to a refund. We continuously work to maintain and expand our network of partners, inspired by the comprehensive approach of community programs like Fazaa.

6. Refund Process

6.1 How to Request a Refund

To request a refund, please:

1. Contact our customer service team at refunds@emiratescard.shop or call +971 4 123 4567
2. Provide your membership details and reason for the refund request
3. Submit any required supporting documentation

6.2 Processing Time

We will review your refund request within 7 business days and notify you of our decision. If approved, refunds will be processed within 14 business days from the approval date. The actual time it takes for the refund to appear in your account depends on your payment provider's policies.

6.3 Refund Method

Refunds will be issued using the original payment method used for the purchase. If this is not possible, we will work with you to arrange an alternative refund method.

7. Promotional Offers and Discounted Memberships

Memberships purchased with promotional discounts or special offers may be subject to different refund terms, which will be specified at the time of purchase. Generally, heavily discounted or promotional memberships are non-refundable.

8. Gift Memberships

Gift memberships are non-refundable once activated by the recipient. Unused gift memberships may be refunded to the purchaser within 30 days of purchase, subject to an administrative fee.

9. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.

10. Contact Us

If you have any questions or concerns about this Refund Policy, please contact us at:

Emirates Card
Office 1205, Al Moosa Tower 2
Sheikh Zayed Road, Dubai, UAE
Email: refunds@emiratescard.shop
Phone: +971 4 123 4567

11. Community Commitment

As a program inspired by the community-focused principles of initiatives like Fazaa, we are committed to fair and transparent business practices. We value your trust and will handle all refund requests with integrity and respect.