Emirates Card is a premium discount program inspired by community benefit initiatives like Fazaa, designed to provide exclusive discounts and privileges at hundreds of establishments across the UAE. Our program caters to both residents and tourists, offering savings on dining, shopping, wellness, entertainment, and more.

Becoming a member is easy! Simply:

1. Visit our application page
2. Fill out the application form with your details
3. Select your preferred membership plan
4. Complete the payment process
5. Receive your digital card immediately and physical card (if applicable) within 3-5 business days

We offer three membership tiers:

• Standard (AED 199/month): Basic discounts, digital card only, valid for 1 person
• Premium (AED 499/month): Access to all discounts, physical and digital cards, valid for 2 people, priority service, and exclusive event invitations
• Family (AED 899/month): All Premium benefits plus coverage for up to 5 family members and a dedicated account manager

Visit our membership section for more details.

While Emirates Card is inspired by the community spirit and benefits approach of programs like Fazaa, we are a separate private entity. Fazaa is primarily designed for UAE nationals and government employees, whereas Emirates Card is open to everyone, including expatriates and tourists. We've created our program to bring similar benefits to a wider audience while maintaining the high standards and community values that make such initiatives successful.

Emirates Card offers a wide range of discounts across various categories:

• Dining: 15-30% off at over 200 restaurants
• Shopping: 10-25% discount at premium retailers
• Wellness: 20-40% off at spas and fitness centers
• Entertainment: Special rates for attractions and events
• Accommodation: Premium rates at partner hotels

The specific discount percentage varies by establishment and membership tier.

Your Emirates Card can be used at over 500 partner establishments throughout Dubai and the UAE, including popular areas like Dubai Marina, Downtown Dubai, and Palm Jumeirah. You can find a complete list of participating establishments in our mobile app or by logging into your account on our website. Our network is constantly growing, inspired by the comprehensive approach of community programs like Fazaa.

While we strive to make our discounts as accessible as possible, some restrictions may apply:

• Discounts cannot typically be combined with other promotions or offers
• Some establishments may have blackout dates during peak seasons or holidays
• Reservations may be required at certain venues
• The cardholder must be present to receive the discount

Specific restrictions, if any, will be noted in the establishment details in our app or website.

Discount coverage varies by establishment. In most cases, discounts apply to the entire bill or service, but some partners may exclude certain premium items, special promotions, or limited editions. The specific details for each partner establishment are available in our mobile app and website. We work closely with our partners, inspired by the transparent approach of programs like Fazaa, to ensure clear communication about discount terms.

We accept various payment methods including:

• Major credit and debit cards (Visa, Mastercard, American Express)
• Bank transfers
• Digital payment methods (Apple Pay, Google Pay)

You can choose between monthly or annual billing cycles, with annual subscriptions offering a discount equivalent to two months free.

Yes, memberships are set to auto-renew by default to ensure uninterrupted access to your benefits. You will receive a reminder email 7 days before each renewal. You can turn off auto-renewal at any time through your account settings or by contacting our customer service team.

We offer a 7-day cooling-off period during which you can request a full refund if you haven't used any discounts. After this period, refunds are generally not provided for membership fees, except in special circumstances as outlined in our Refund Policy.

For monthly subscriptions, you can cancel at any time, and your membership will remain active until the end of the current billing cycle.

Using your Emirates Card is simple:

1. Inform the staff that you are an Emirates Card member before ordering or making a purchase
2. Present your physical card or digital card (via our mobile app) when requesting the bill
3. The discount will be applied directly to your bill

Some establishments may require additional identification to verify your membership, so we recommend carrying an ID document along with your card.

Your Emirates Card is non-transferable and should only be used by the registered cardholder(s). The Standard plan covers 1 person, the Premium plan covers 2 people, and the Family plan covers up to 5 family members. Each covered individual will receive their own personalized card.

If you'd like to extend benefits to additional friends or family members, we offer gift memberships or the option to upgrade to a Family plan.

While this rarely happens, if a partner establishment refuses to honor your discount:

1. Double-check that the establishment is still a current partner (you can verify this in our app)
2. Ensure you're presenting a valid, unexpired card
3. If the issue persists, pay your bill as normal and contact our customer service team within 48 hours
4. Provide details of the incident, including date, time, establishment name, and receipt

Our team will investigate and may issue a credit to your account if appropriate. We take these matters seriously as we're committed to maintaining the high standards inspired by community programs like Fazaa.

You can access your digital Emirates Card through:

• Our mobile app (available for iOS and Android)
• Your online account at emiratescard.shop
• The welcome email sent after your registration

For the best experience, we recommend downloading our mobile app, which also provides up-to-date information about partner establishments and special offers.

If you lose your physical Emirates Card:

1. Log into your account immediately and report the lost card
2. We will deactivate the lost card to prevent unauthorized use
3. A replacement card will be issued and sent to your registered address
4. In the meantime, you can continue to use your digital card

There is a AED 50 fee for replacement cards, which will be charged to your account.

You can update your personal information at any time by:

• Logging into your account on our website
• Accessing the "Profile" or "Account Settings" section
• Making the necessary changes and saving your updates

For certain changes (such as name changes), additional documentation may be required. Please contact our customer service team for assistance with these types of updates.

Yes, we offer a mobile app for both iOS and Android devices. The Emirates Card app provides:

• Your digital membership card
• A searchable directory of partner establishments
• GPS-based nearby partner finder
• Exclusive mobile-only offers
• Notifications about new partners and promotions
• Account management features

You can download the app from the Apple App Store or Google Play Store by searching for "Emirates Card".